One Platform. Nine Products.
Everything a service business needs — diagnostics, CRM, time tracking, finance, operations, HR, content, courses, and referrals.
Align Strategy With Execution — See the Full Picture
Define objectives, track client engagements, plan roadmaps, and measure delivery health. Know if your agency is doing the right work — not just busy work.
Your agency has a strategy but daily work doesn't reflect it
Objectives in a slide deck, projects in spreadsheets, team workload in someone's head. You're busy but not sure you're growing. Ops connects the dots.
Service Lines & Objectives
Define where your agency is going. Set objectives and key results by service line — AI consulting, brand strategy, digital transformation.
Client Engagements
Track every client project from discovery to delivery. See progress, deliverables, and team assignments in one view.
Delivery Health
Cycle time, throughput, flow efficiency. Know if your team is delivering efficiently or stuck in bottlenecks.
See What's Inside Machine Ops
From strategic planning to delivery metrics — explore every capability.
Service Lines
Q1 2026 Objectives
From Strategy to Delivery in 4 Steps
Define Service Lines
Organize your agency around consulting practices. AI, Brand, Digital — each with its own objectives and team.
Set Objectives & Key Results
What does success look like this quarter? Set measurable targets and track progress automatically as engagements advance.
Create Engagements
Each client project is an engagement. Add deliverables, assign team members, set deadlines, and link to strategic objectives.
Track Delivery Health
Cycle time, throughput, alignment score. See if your daily work maps to strategic objectives — and course-correct early.
Everything You Need to Plan, Execute, and Measure
OKR Framework
Objectives, key results, and strategic pillars adapted for service companies.
Engagement Tracking
Every client project with progress, deliverables, cost of delay, and WSJF scoring.
Kanban Board
Visual board with deliverables across stages. Filter by team, engagement, or cycle.
Roadmap
Gantt timeline of engagements with progress and stage indicators.
Delivery Cycles
Time-boxed delivery planning with velocity tracking and completion rates.
Team Performance
Velocity, quality score, cycle time, and capacity per team member.
Flow Metrics
Cycle time, throughput, WIP, bottleneck analysis, and cumulative flow.
AI Ops Copilot
Scale tier. AI-powered insights, recommendations, and QBR generation.
What Makes Ops Different
Not another task manager. Built for agencies that need to see if their work is actually moving the business forward.
Strategy Connected to Delivery
Most tools stop at tasks. Ops links every engagement and deliverable to company objectives so you always know if client work is moving your agency forward.
Built for Service Agencies
No engineering jargon. No release trains. Ops speaks the language of consulting, brand, and transformation agencies — because that's who it's built for.
Part of Your Whole Stack
Ops isn't isolated. It connects to your CRM, invoicing, assessments, and content tools in the same platform. One login, shared data, no integrations to maintain.
Flow-Based Delivery
Ops tracks cycle time, throughput, and WIP — not just whether tasks are ticked. You see how work flows, where it stalls, and how to improve.
Real-Time Alignment Score
Velocity, workload, alignment — all calculated automatically from live engagement data. No manual status updates or end-of-week reporting.
Frequently Asked Questions
What is Machine Ops?
Machine Ops is a strategy-to-operations alignment tool built for agencies and consultancies. It connects your quarterly objectives to daily client work — so you can see if your team is doing the right work, not just staying busy.
How is this different from project management tools?
Traditional project management tools focus on tasks and deadlines. Machine Ops focuses on strategic alignment — linking client engagements to service line objectives so you always know whether your work is moving the business forward. It's not about tracking to-dos; it's about knowing if you're growing.
What are Service Lines?
Service Lines are the consulting practices your agency offers — AI consulting, brand strategy, digital transformation, and so on. In Machine Ops, you organize your objectives and engagements under each service line, giving you a clear view of performance by practice area.
How do Engagements work?
An Engagement is a client project tracked from discovery through delivery. Each engagement has deliverables, team assignments, stages, cost of delay scoring, and progress tracking. You see every active client project in one view — no spreadsheets needed.
What are Delivery Cycles?
Delivery Cycles are time-boxed work periods — similar to sprints but designed for agency delivery rather than software engineering. Plan which deliverables go into each cycle, track velocity, and measure completion rates to improve predictability over time.
What metrics does it track?
Machine Ops tracks cycle time (how long deliverables take), throughput (output per cycle), velocity (team capacity trend), flow efficiency (active vs. wait time), alignment score (how much work maps to strategic objectives), and client retention indicators.
What is the AI Ops Copilot?
Available on the Scale tier, the AI Ops Copilot analyses your delivery data and provides actionable insights — flagging at-risk engagements, identifying bottlenecks, suggesting workload rebalancing, and generating QBR reports automatically from your live data.
Does it integrate with the rest of Machine OS?
Yes. Ops connects to Hub (CRM) for client records, Score (diagnostics) for health assessments, Content for deliverable output, and Money for project billing and profitability. One platform, shared data, no integrations to maintain.
Ready to Align Strategy With Execution?
Stop guessing. Start measuring. Know if your agency is doing the right work.